Shipping Policy

1. Shipping Provider

All orders are shipped exclusively via DHL, ensuring reliable and secure delivery to our customers worldwide.

2. Shipping Destinations

We offer worldwide shipping. However, due to legal restrictions and logistical challenges, we are unable to deliver to the following countries:

  • North Korea

  • Iran

  • Syria

  • Sudan

  • Cuba

  • Crimea Region of Ukraine

  • Afghanistan

  • Yemen

  • Somalia

  • Libya

Please note that this list may change based on international regulations and DHL's shipping policies.

3. Shipping Costs

All shipping costs are included in the product price. There are no additional charges for standard shipping, regardless of the destination country.

4. Processing Time

Orders are processed and dispatched within 14 days (2 weeks) after payment confirmation. You will receive a notification once your order has been shipped.

5. Delivery Time

Estimated delivery times after dispatch are as follows:

  • Worldwide: 4 to 6 weeks

Please note that delivery times may vary depending on the destination country and customs procedures.

6. Shipment Tracking

Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to monitor the status of your shipment through DHL's tracking system.

7. Shipping to P.O. Boxes

We do ship to P.O. Boxes. However, please ensure that the P.O. Box can receive packages from DHL and that all address details are accurate to avoid delivery issues.

8. Insurance and Secure Delivery

All shipments are fully insured for their value. In the unlikely event of loss or damage during transit, please contact us promptly so we can initiate the claims process with DHL.

9. Customs and Import Duties

International shipments may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees.

10. Contact Information

For any questions or concerns regarding shipping, please contact us at:

Alpa-Vision GmbH
Stapelstraße 13
59229 Ahlen
Germany
Email: gross@alpa-vision.com

Effective Date: April 26, 2025